Privacy Policy

Last Updated: July 10, 2026

PureScan AI ("we," "our," or "us") operates the MedGPT mobile application (the "App") and the website medgptai.droploop.in (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and Site.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App or Site.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when using MedGPT, including:

  • Medical reports, blood test results, and lab documents you upload for analysis
  • Health-related questions and queries you submit to the AI
  • Feedback and support requests you send to us

Automatically Collected Information

When you use the App or visit our Site, we may automatically collect:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features used, interaction patterns, session duration)
  • Crash reports and performance data
  • IP address and approximate location (country/region level only)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the MedGPT service
  • Process and analyze medical reports and health queries you submit
  • Generate AI-powered health insights and explanations
  • Monitor and analyze usage trends and preferences
  • Detect, prevent, and address technical issues
  • Send you service-related notifications
  • Comply with legal obligations

3. Data Processing & AI Analysis

When you upload medical reports or ask health questions, the data is processed by AI models to generate insights and explanations. We process this data solely for the purpose of providing you with health information and analysis.

Important: MedGPT's AI analysis is educational in nature and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

4. Data Sharing & Disclosure

We do not sell your personal health information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating the App (e.g., cloud hosting, analytics), subject to confidentiality agreements
  • Legal Requirements: When required by law, regulation, or legal process
  • Safety: To protect the rights, property, or safety of PureScan AI, our users, or the public
  • Consent: With your explicit consent for any other purpose

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL)
  • Secure data storage with access controls
  • Regular security assessments and monitoring
  • Employee access restrictions on a need-to-know basis

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Uploaded medical documents are processed in real-time and are not permanently stored on our servers after analysis is complete.

7. Your Rights

For Users in the European Economic Area (GDPR)

Under the General Data Protection Regulation, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate personal data
  • Erasure: Request deletion of your personal data ("Right to be Forgotten")
  • Restriction: Request restriction of processing of your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to the processing of your personal data
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

For Users in California (CCPA)

Under the California Consumer Privacy Act, California residents have the right to:

  • Know what personal information is being collected about them
  • Know whether their personal information is sold or disclosed and to whom
  • Say no to the sale of personal information
  • Access their personal information
  • Request deletion of their personal information
  • Equal service and price, even if they exercise their privacy rights

8. Children's Privacy

MedGPT is not intended for use by children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Third-Party Services

The App and Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

10. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: